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Rental Guidelines

Box Office Guidelines

For ticket sales updates, pricing, changes, all correspondence regarding comps, and ticket handling on the day of your show please email [email protected]

General Information

Symphony Space is happy to take care of all your ticketing needs. Our full-service computerized box office is open for phone sales (212.864.5400) and for window sales from Tues-Sun from 1pm-6pm (box office hours may vary around holidays). On the day of your show, our box office windows will stay open until one half hour after your scheduled curtain time. Tickets are also available 24 hours a day on our website, www.symphonyspace.org. Tickets may not be sold through any other website. In all of your marketing pieces, please direct your buyers to purchase tickets via our phone lines and our website. Please read the following rules and guidelines very carefully and advise those involved in your production of their deadlines.

Customer Fees

Our box office accepts cash and credit cards (American Express, Discover, MasterCard and Visa) as payment for tickets. Customers purchasing tickets via phone or online will be charged a per-ticket service fee of $5 per ticket. This fee is added to the ticket price. This fee does not apply to walk up sales.

Facility and Credit Card Fees

All advertised prices must include Symphony Space’s $1.50 Facility Fee. This fee is deducted regardless of how the ticket is sold. Complimentary tickets are not subject to this fee.

Symphony Space also collects 4.5% of credit cards sales. Both of these fees are deducted from the final settlement check.

Holds

If you need seats to be held for subscription orders, media, etc., or if any seats will be displaced by equipment, etc., you must notify the box office using your Rental Application prior to putting your show on sale. Once tickets have been sold, you must contact the Box Office to add or delete holds, as available. Please note that any videotaping of the performance will displace seats.

Theatre House Seats

Symphony Space reserves the use of 14 tickets in the Peter Jay Sharp Theatre and 6 tickets in the Leonard Nimoy Thalia. These will be released for general sale on the day of show if they are not used. Symphony Space is also required by law to hold back a certain number of wheelchair locations which will be released for general sale on a progressive basis if they are not used.

Pricing Discounts

If you are offering any discount to members of an organization, you must notify the box office using your Rental Application prior to putting your show on sale.

Complimentary Tickets

You will need to present a typed alphabetical (by last name) Complimentary Ticket List to the box office. For general admission shows this must be done no later than three hours prior to curtain. For reserved seating shows this must be done no later than 12pm the day prior to the event.

Consignment Tickets

Reserved Seating Shows: For multiple tier shows 50 tickets may be taken per price tier (maximum 3 tiers). Single price tier shows can take out 100 tickets for the first order. Additional tickets can be requested in increments of 50. We request that you keep track of the names of guests and their seating locations so if any tickets are lost we are able to reprint them.

General Admission Shows: 100 tickets for the Sharp and 50 tickets for the Thalia can be taken out for the first order. Additional tickets can be requested in increments of 50. We request that you keep track of the names of guests so if any tickets are lost we are able to reprint them.

All requests must be sent via e-mail ONLY. You will be notified via e-mail as to when these can be picked up. Unused consignment tickets must be returned to the box office no later than 48 hours prior to the event date. A maximum of 50 tickets can be returned. Tickets can only be returned in person during standard box office hours (Tuesday-Sunday 1 PM to 6 PM). Tickets must be physically returned to the box office before they are put back on sale. Tickets returned after 5 PM will not be placed back on sale until 1 PM the following business day.

Day of Show

You must have a designated ticket representative stationed in close proximity to the box office beginning no later than two hours prior to curtain. This person must be available to the Box Office Manager at a moment's notice and must have the authority to handle problems with consigned seats and to authorize emergency comps.

The box office will remain open until one half hour past the scheduled curtain time. If you require extra box office service for a second act, marathon, etc., you must notify [email protected] no less than two weeks prior to your show.


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