Ticketing FAQ
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Which box office should I go to
The main lobby box office should be used for all events and is located at 2537 Broadway. The lobby doors may be accessed from Broadway.

I want to order my tickets by phone. When can I call
You may reach our box office personnel at 212.864.5400, Tues - Sun from 1 pm until 6 pm. If a show falls on a Monday, the box office will be open beginning at 3 pm.

Do you mail my tickets to me
There are three methods of delivery available, depending on how you order your tickets. For phone orders, tickets may be mailed (if ordered at least twoweeks in advance) or held at thebox office.You must show your credit card or photo I.D. at the box office to pick up your tickets. For online orders, you have the additional option of print at home. For this option, you will receive an attachment with your order confirmation which will be your tickets. For online orders, the delivery method must be chosen prior to submitting the order. Once submitted, the delivery method can not be changed.

May I order tickets by fax or mail
You may fax a ticket order to us at 212.864.4551. The order must include the performance name, date and time; the number of tickets requested; your name, address and phone number; and your credit card number and expiration date. Ticket orders may also be mailed to us at Symphony Space Box Office, 2537 Broadway, New York, NY 10025. The order must include the performance name, date and time; the number of tickets requested; your name, address and phone number; and your credit card number and expiration date. If paying by personal check, your order must be received a minimum of two weeks before the event and must include the appropriate ticket fees.Mail orders without the ticket fees will not be processed.

May I purchase tickets online
Tickets for all events are available online by going to and clicking on the Events and Tickets tab. All online ticket purchases are subject to a per-ticket fee of $4.00, in addition to a $3.00 handling fee per order.

How do I order student or 30 & under tickets
If there is a published student or 30 & under price for an event, those tickets will be available for purchase in person at the box office ONLY, with presentation of a valid college I.D. for students and a valid I.D. (i.e. driver's license) showing date of birth for those 30 & under.

Do I need to buy a ticket for my child
All children age 1 and older must have a paid ticket.

Are there special discounts for groups
Symphony Space is the perfect place to bring your group to experience exciting and adventurous programming.For many events we offer group discounts for groups of fifteen people or more. For group sales of events produced by Symphony Space, please call 212.864.1414, ext. 279, or email For events presented at Symphony Space but produced by other organizations, you must contact that organization directly.

Please note that seats for group sales will not be reserved until payment is received. The box office will not mail tickets purchased at a group rate. The group contact person must pick up the tickets at the Symphony Space box office. If tickets are to be picked up the night of the performance, the group contact person must pick up all tickets to distribute to group members. Group members cannot pick up tickets individually.

Is there a fee to order tickets
For individual tickets, all phone, online, fax and mail orders will be charged a per-ticket fee of $4.00, in addition to a $3.00 handling fee per order. There are no fees if you purchase tickets in person at the box office window. For subscription orders, a $6.00 package fee is charged for all methods of ordering (box office window, phone, online, fax & mail).

How may I pay for my tickets
We accept cash, American Express, Visa, MasterCard and Discover. Personal checks are only accepted with mail orders, must include appropriate ticket fees and must be received a minimum of two weeks before the event. We charge a $35 fee for bounced checks.

Can you hold seats for me
Seats cannot be held without payment. The only way to reserve a ticket is to purchase it, and that sale is final.

You say my sale is final. What does that mean
There are no refunds, exchanges or cancellations allowed. We cannot refund your money due to loss, theft, illness or schedule conflicts. We cannot change your tickets to another performance of an event, and once the payment has been processed, we cannot move your tickets from one location in the theatre to another. Tax credits are not given for tickets donated back to the theatre, except for Selected Shorts subscription tickets donated at least 24 hours in advance. Once you hang up the phone or walk away from the window, the sale is complete and final.

Do I get my money back if a show is cancelled
Of course! If an event is cancelled, the box office will contact you to process your refund. Handling fees are not returned.

Can I add more tickets to my order later
You may purchase additional tickets after your initial order, however we cannot guarantee that these seats will be next to the seats previously purchased. We strongly suggest that you know the total number of people in your party before ordering tickets, as all sales are final.

Where and when do I pick up my tickets
Tickets orderedwith a delivery method of will call may be picked up at the box office window anytime after the order is completed. We strongly suggest you arrive at the theatre to pick up your tickets at least half an hour before curtain on the night of the show. Only the credit card holder may pick up the tickets. You must present the credit card used at the box office window.

Will you sell my seats if I don't arrive at the theatre on time
Once you purchase tickets, those tickets are yours. They will still be waiting for you, regardless of when you show up, and guarantee admission to the theatre as the performance allows. Latecomers will be admitted/seated at the discretion of the house manager. Reserved seat locations are not guaranteed past curtain time.

What happens if I cannot attend due to the weather
If the show is not cancelled then no refunds or exchanges will be issued. In the case of a severe snow or ice storm, you should call the box office at 212.864.5400 for information regarding possible cancellation.

What happens if the originally listed performer cannot attend
All artists are subject to change. From time to time a performer may have to withdraw due to conflicting projects and will be replaced with another performer. No refunds will be given in this instance.