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Education Director

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from historically marginalized groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

With our Education Director retiring after three decades, Symphony Space is seeking a passionate advocate for arts education to envision and lead the next phase of dynamic growth for our programs and reach, building on an existing foundation of excellence.

Since 1980, Symphony Space has been providing high-quality arts education to Pre-K – 12 students and adult learners in New York City and beyond, serving upwards of 16,000 students annually through three programs:

  • Global Arts: Cultural Literacy and Heritage, which uses the performing and visual arts to bring world cultures to life through engaged exploration of the art and cultures of Africa, Asia, Native America, and Latin America;
  • All Write!, which introduces adult literacy and ESOL students to the beauty and power of the written word, and gives voice to an often unseen and unheard population; and
  • Thalia Kids Book Club Camp, which brings renowned authors and illustrators of books for young readers together with their passionate audience in a day camp filled with book-related activities and field trips.

Reporting to the Executive Director, the Education Director creates the vision and strategy for all educational programming, and works in close collaboration with the Manager of Education Programs, the All Write! Director, Camp Manager, and a team of approximately 40 Teaching Artists across disciplines.

As an ambassador of Symphony Space’s education mission, the Education Director forges strong ties with partner organizations—the New York City Department of Education, private and public schools, adult education sites, community centers, museums, and more—to advance program and sector goals.

With an eye toward deepening the reach and impact of the programs, the Director is responsible for ensuring that content and implementation align with Symphony Space’s values and mission, and that our programs are responsive to our times and the changing needs of the communities we serve.

PRIMARY RESPONSIBILITIES

  • Design, implement, evaluate, and ensure the quality of all programs, revising as appropriate and creating new models (both content and delivery) to best fulfill community needs and program goals
  • Assess curricula, teaching practices, and educational materials of all programs, assuring that outcomes align with organization values and mission as well as national, state, and city academic and arts standards
  • Champion inclusion, equity, diversity, and access initiatives that serve the community and advance Symphony Space goals
  • Oversee Teaching Artist and administrative staff recruitment and evaluation
  • Provide Teaching Artists with professional development and access to workshops and conferences that feature best practices in the field
  • Expand programmatic reach, access, and impact by building new partnerships and proactively cultivating existing relationships
  • Develop and oversee departmental policies, procedures, and budgets
  • Advocate on behalf of Symphony Space’s Education Programs with all internal and external stakeholders
  • Create and foster an environment where all students and community members feel welcomed, valued, safe, and supported

DESIRED SKILLS & TRAITS

The Education Director will have a passion for the arts, literature, culture, teaching and learning. They will be an inspirational and collaborative leader who values working with others. They will enjoy being both a teacher and a learner. They will be able to gain the trust, respect, and engagement of the staff, management, teachers, students, board members, and donors through their creativity, generosity of spirit, and hard work, and will thrive in the cooperative and welcoming culture of Symphony Space.

  • Comprehensive experience in a leadership role
  • Knowledge of national, state, and NYC educational standards and current best practices in the field of arts education
  • A creative and strategic approach to problem-solving
  • Strong facilitation and communication skills (written and verbal)
  • Experience working with diverse learning populations
  • Interpersonal, collaboration, and teambuilding skills

COMPENSATION

This is a full-time position. We offer a benefits package that includes health insurance, life and long- term disability insurance, flexible spending plan (FSA), annuity plan, and three weeks of vacation time.

Symphony Space is an Equal Opportunity Employer.

Please note that all Symphony Space staff are required to be fully vaccinated and boosted.

TO APPLY

Please email your cover letter and resume with “Director of Education” in the subject line to [email protected] We look forward to receiving your application.

Ushers

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

As an Usher, you have the opportunity to shape a patron’s first impression of Symphony Space, and to shift someone from a first-time audience member to a returning guest. As such, you are an ambassador for Symphony Space and are an integral part of the Front of House team. You will be trained in all house procedures and your work periodically reviewed by the House Managers to whom you report.

PRIMARY RESPONSIBILITIES

  • Welcome audience members to our venue upon entrance and assist them with finding their seat location
  • Scan or examine tickets to ensure they are correct for the specific performance
  • Assure that safety and security standards are met (including newly devised COVID-related protocols) and assist as needed
  • Aid guests with disabilities or other special needs
  • Enforce performance rules throughout the show
  • Help resolve patron conflicts about seat location
  • Refer all escalated interactions to the House Manager
  • Follow all emergency procedures regarding venue evacuation
  • Maintain a professional appearance (in accordance with the Symphony Space ushers dress code) and a friendly demeanor

SKILLS & TRAITS

  • Excellent customer service skills
  • Exemplary communication skills
  • Warm, friendly, and reliable
  • Interest in being a problem solver and in resolving conflict swiftly
  • Ability to maintain a flexible and diverse work schedule with a weekly schedule of 10-15 hours generally available. Daytime and/or evening. Weekend availability is a must.


Please note that all Symphony Space staff are required to be fully vaccinated and must obtain the booster by January 31, 2022 or by the timeline recommended by the Center for Disease Control.

Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “Usher” in the subject line to [email protected]. We look forward to receiving your application.

LOBBY GREETERS/SCREENERS

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

As a Lobby Greeter/Screener, you will be the first point of contact for anyone entering Symphony Space, and will set the tone for a person’s experience in the space. As an ambassador for Symphony Space, how you welcome visitors and maintain the physical space are of utmost importance and your role a pivotal one. You will be trained in all relevant procedures for this Front of House position. We are seeking uniquely friendly, engaged, and professional people for this role.

PRIMARY RESPONSIBILITIES

  • Open and close the Symphony Space building, including unlocking/locking the doors and deactivating/activating the alarm
  • Warmly greet visitors and assist them as needed
  • Ensure that the lobby is always safe, secure and clean, including sanitizing high-touch surfaces hourly and spot cleaning glass
  • Execute COVID-related protocols that include temperature check, vaccine verification and masking
  • Provide upkeep to the sidewalk of the building perimeter at specified times during your shift, including removal of ice or snow if needed
  • Receive and disseminate packages
  • Ensure that audience entrances and exits are orderly and well controlled
  • Assist the House Manager or Security with problematic situations if needed

SKILLS & TRAITS

  • Friendly, reliable, and committed to excellent customer service
  • Detail-oriented with an ability to work well under pressure
  • Exemplary communication skills
  • Openness to customer service training, including de-escalation techniques
  • Talent for recognizing faces and making everyone feel special
  • Ability to maintain a flexible work schedule - daytime and/or evening; weekend availability is a must


Please note that all Symphony Space staff are required to be fully vaccinated and must obtain the booster by January 31, 2022 or by the timeline recommended by the Center for Disease Control.

Symphony Space is an Equal Opportunity Employer.

To Apply

Please email your cover letter and resume with “Greeter/Screener” in the subject line to [email protected]. We look forward to receiving your application.

House Managers

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Symphony Space is seeking a dynamic, warm, people-person for the role of House Manager. Reporting to the Head of House, House Managers are an integral member of a front of house (FOH) team deeply devoted to working with the public and committed to delivering unparalleled patron service. The overarching goal of House Managers is to ensure the comfort, safety, and security of our patrons, and to create an atmosphere where every person who enters through the doors feels welcomed and seen.

PRIMARY RESPONSIBILITIES

  • Ensure that patrons are confident that their health and safety are an utmost priority by making certain that safety and security standards are being met, including new COVID-related protocols
  • Oversee pre-show orientation for the FOH staff before each performance
  • Train and supervise ushers
  • Coordinate with the box office and production management to resolve seating issues and assure prompt curtain times
  • Communicate with facility staff in a clear and timely manner on maintenance needs of the theater spaces, including working with the production support staff with regard to temperature control
  • Track attendance at performances
  • Supervise operation of concessions, including inventory accounting after each event
  • Become knowledgeable about first aid and CPR and become certified as a Fire Guard for the theater. These trainings will be provided by Symphony Space
  • Perform other duties as assigned

Skills and Traits

  • Prior customer service experience with a true interest in working with people and a knack for problem solving
  • Personable and committed to providing a top-notch patron experience
  • Highly organized, detail-oriented, and dependable with an ability to work well under pressure
  • Ability to maintain a flexible and diverse work schedule, with a weekly schedule of 10-20 hours generally available. Daytime and/or evening. Weekend availability is a must

Please note that all Symphony Space staff are required to be fully vaccinated and must obtain the booster by January 31, 2022 or by the timeline recommended by the Center for Disease Control.

Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “House Manager” in the subject line to [email protected]. We look forward to receiving your application.

ASSOCIATE PRODUCTION MANAGER

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Symphony Space is seeking an experienced Associate Production Manager (APM) to join a team dedicated to producing the highest quality in-house and rental productions. Working collaboratively and creatively across all programming areas of Symphony Space and with our body of long standing and new renters, the APM joins a department of four full time production staff, supplemented by over-hires and specialty technicians. The Production Department works as a closely knit team with a seamless hand-off of responsibilities, built upon our confidence and trust in each other’s commitment to providing first rate professional service. Of note - Symphony Space recently installed PZT systems in our two theatres and we will provide training to the APM with the expectation that the APM will be capable of handling basic system operation.

PRIMARY RESPONSIBILITIES

  • Advance in-house shows, and act as Technical Advisor for rental events
  • Schedule sound, projectionist and over hire calls as well as piano tuning and maintenance
  • Maintain Symphony Space owned Production equipment
  • Assure that stage and backstage areas are well organized and in compliance with NYC codes

SKILLS AND TRAITS

  • Demonstrated production management or technical direction experience in an arts presenting organization
  • Service oriented; collaborative mindset and enthusiasm for working with a variety of programmers and changing needs; can-do attitude
  • Ability to work nights and weekends as needed

Please note that all Symphony Space staff are required to be fully vaccinated and must obtain the booster by January 31, 2022 or by the timeline recommended by the Center for Disease Control.

Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “Associate Production Manager” in the subject line to [email protected]. We look forward to receiving your application.

LOBBY ATTENDANT

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

As a Lobby Attendant, you have the opportunity to shape a patron’s first impression of Symphony Space, make a Visiting Presenter feel at home, and to be a point person for staff working in the office. As such, you are an ambassador for Symphony Space and are an integral part of the Front of House team. You will be trained in all house procedures and your work periodically reviewed by the Director of Theater Operations, to whom you report.

PRIMARY RESPONSIBILITIES

  • Open and close the building, including unlocking the doors and disabling/enabling the alarm system
  • Make sure that the lobby is safe and secure at all times
  • Greet visitors and help direct them to the appropriate person or location
  • Perform or oversee temperature checks for staff and visiting artists
  • Verify vaccination status of visitors through digital pass, photo, or original card and a photo ID
  • Receive and distribute packages
  • Keep lobby clean and organized
  • Sanitize high-touch surfaces hourly
  • Occasionally assist the Ushers with scanning tickets
  • Assist House Managers with patron conflicts
  • Handle crowd control during events
  • Clean/shovel building perimeter before opening, when relieving a fellow staffer for a new shift, and at the end of the evening

SKILLS & TRAITS

  • Excellent customer service skills
  • Exemplary communication skills
  • Warm, friendly, and reliable
  • Precision and attention to details
  • Interest in being a problem solver and in resolving conflict swiftly
  • Ability to maintain a flexible and diverse work schedule with a weekly schedule of 10-15 hours generally available. Daytime and/or evening. Weekend availability is a must

Symphony Space is an Equal Opportunity Employer.

Please note that all Symphony Space staff are required to be fully vaccinated and must obtain the booster by January 31, 2022 or by the timeline recommended by the Center for Disease Control.

TO APPLY

Please email your cover letter and resume with “Lobby Attendant” in the subject line to [email protected]. We look forward to receiving your application.

Camera Operators (Event-Based)

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Symphony Space is an Equal Opportunity Employer. Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

The Position

Symphony Space is seeking experienced Camera Operators to shoot select live streaming and performance recording, utilizing our new 4-camera PTZ systems.

Skills and Traits

  • Necessary: Livestream or Broadcast experience
  • Necessary: Collaborative attitude, resourceful with an excellent eye for framing
  • Preferred: Experience with Panasonic cameras and with multi-camera live streaming and PTZ camera systems and NDI in a theatrical setting

Please note that all Symphony Space staff are required to be fully vaccinated and must obtain the booster by January 31, 2022 or by the timeline recommended by the Center for Disease Control.

To Apply

Please email your cover letter and resume with “Camera Operator” in the subject line to [email protected] Please include clips of videos you have shot. We look forward to receiving your application.

LIVE STREAM ENGINEERS (Event-Based)

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Symphony Space is an Equal Opportunity Employer. Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

The Position

Symphony Space is seeking experienced Live Stream Engineers to oversee select live streaming and performance recording, utilizing our new 4-camera PTZ systems.

Primary Responsibilities

  • Oversee live-stream operations for select performances and events
  • Develop shooting scripts for signature in-house performance series
  • Collaborate with the in-house production team to enhance production values
  • Advise and assist the post-production team regarding editing
  • Identify best practices for video and evolve daily operations as necessary

Skills and Traits

  • Necessary: Livestream or Broadcast experience
  • Necessary: Experience with Livestream software such as VMix, OBS or Wirecast
  • Necessary: Experience troubleshooting Windows
  • Necessary: Collaborative attitude, resourceful and able to adapt to high-stakes, one-night only productions
  • Preferred: Experience with multi-camera live streaming and PTZ camera systems and NDI in a theatrical setting
  • Preferred: Experience in color correction, audio and motion graphics
  • Preferred: Experience with Adobe After effects and Premiere

Please note that all Symphony Space staff are required to be fully vaccinated and must obtain the booster by January 31, 2022 or by the timeline recommended by the Center for Disease Control.

To Apply

Please email your cover letter and resume with “Live Stream Engineer” in the subject line to [email protected] Please include clips of videos you have directed, shot and/or edited with a description of your role in each. We look forward to receiving your application.

IT Assistant (Part-time)

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Symphony Space is an Equal Opportunity Employer. Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

This is a part-time position providing desktop support for hardware, OS, and applications issues. Symphony Space’s full time staff of 45 is currently largely working remotely but some are on site for performances and operational needs. The IT Assistant reports to the Director of IT and will work both remotely and on site as needed during this period.

PRIMARY RESPONSIBILITIES

  • Install/configure/support desktop systems: Windows 10 Pro & Enterprise (2OH2) through current; Mac OS 10.13 through current
  • Install/configure/support mobile device: Apple iOS, Droid OS
  • Provide hardware support: HP printers, scanners, MFC devices
  • Evaluate and correct first and second level support matters
  • Report and escalate more complex issues to IT management
  • Create and manage a comprehensive planning timeline for all aspects of IT needs – e.g., updates, renewals, etc.
  • Maintain an ongoing dialogue with staff to ensure IT needs are being met
  • Act as the on-site point person for certain events (including some evenings and weekends)
  • Provide support for A/V presentations, video conferencing and related as necessary

DESIRED SKILLS & TRAITS

  • Two plus years of desk-top support experience, preferably in an environment of 30+ staff
  • Knowledgeable in TCP/IP networking fundamentals
  • Experience with server administration (Windows/Linux), Google Workspace and Amazon storage (S3, Glacier) a plus
  • Exacting attention to detail, including documentation, and thorough follow-through
  • Personable and professional in all communications – in person, in writing, and by phone
  • Motivated by a collaborative work environment and desire to provide first rate service

COMPENSATION

This is a part-time position, starting at 15 hours/week. Hours will likely increase in the near future.

Please note that all Symphony Space staff are required to be fully vaccinated and boosted. Unboosted staff must obtain the booster in the period recommended by the CDC, if not currently eligible to receive it.

TO APPLY

Interested persons should send a cover letter and resume to [email protected]. Please put IT Assistant in the subject line. We look forward to receiving your application.