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New Safety Measures at Symphony Space

We are thrilled to be welcoming you back to in-person events at Symphony Space!

The health and safety of all is our utmost priority. Symphony Space requires that all staff, artists, and patrons be vaccinated and that everyone (except performers on stage) wear masks while in the building.

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About Symphony Space

Job Opportunities

Ushers

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

As an usher, you have the opportunity to shape a patron’s first impression of Symphony Space, and to shift someone from a first-time audience member to a returning guest. As such, you are an ambassador for Symphony Space and are an integral part of the Front of House team. You will be trained in all house procedures and your work periodically reviewed by the House Managers to whom you report.

PRIMARY RESPONSIBILITIES

  • Welcome audience members to our venue upon entrance and assist them with finding their seat location
  • Scan or examine tickets to ensure they are correct for the specific performance
  • Assure that safety and security standards are met (including newly devised COVID-related protocols) and assist as needed
  • Aid guests with disabilities or other special needs
  • Enforce performance rules throughout the show
  • Help resolve patron conflicts about seat location
  • Refer all escalated interactions to the House Manager
  • Follow all emergency procedures regarding venue evacuation
  • Maintain a professional appearance (in accordance with the Symphony Space ushers dress code) and a friendly demeanor

SKILLS & TRAITS

  • Excellent customer service skills
  • Exemplary communication skills
  • Warm, friendly, and reliable
  • Interest in being a problem solver and in resolving conflict swiftly
  • Ability to maintain a flexible and diverse work schedule with a weekly schedule of 10-15 hours generally available. Daytime and/or evening. Weekend availability is a must

Please note that all Symphony Space staff are required to be fully vaccinated. Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “Usher” in the subject line to [email protected]. We look forward to receiving your application.

LOBBY GREETERS/SCREENERS

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

As a Lobby Greeter/Screener, you will be the first point of contact for anyone entering Symphony Space, and will set the tone for a person’s experience in the space. As an ambassador for Symphony Space, how you welcome visitors and maintain the physical space are of utmost importance and your role a pivotal one. You will be trained in all relevant procedures for this Front of House position. We are seeking uniquely friendly, engaged, and professional people for this role.

PRIMARY RESPONSIBILITIES

  • Open and close the Symphony Space building, including unlocking/locking the doors and deactivating/activating the alarm
  • Warmly greet visitors and assist them as needed
  • Ensure that the lobby is always safe, secure and clean, including sanitizing high-touch surfaces hourly and spot cleaning glass
  • Execute COVID-related protocols that include temperature check, vaccine verification and masking
  • Provide upkeep to the sidewalk of the building perimeter at specified times during your shift, including removal of ice or snow if needed
  • Receive and disseminate packages
  • Ensure that audience entrances and exits are orderly and well controlled
  • Assist the House Manager or Security with problematic situations if needed

SKILLS & TRAITS

  • Friendly, reliable, and committed to excellent customer service
  • Detail-oriented with an ability to work well under pressure
  • Exemplary communication skills
  • Openness to customer service training, including de-escalation techniques
  • Talent for recognizing faces and making everyone feel special
  • Ability to maintain a flexible work schedule - daytime and/or evening; weekend availability is a must

Please note that all Symphony Space staff are required to be fully vaccinated. Symphony Space is an Equal Opportunity Employer.

To Apply

Please email your cover letter and resume with “Greeter/Screener” in the subject line to [email protected]. We look forward to receiving your application.

House Managers

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Symphony Space is seeking a dynamic, warm, people-person for the role of House Manager. Reporting to the Head of House, House Managers are an integral member of a front of house (FOH) team deeply devoted to working with the public and committed to delivering unparalleled patron service. The overarching goal of House Managers is to ensure the comfort, safety, and security of our patrons, and to create an atmosphere where every person who enters through the doors feels welcomed and seen.

PRIMARY RESPONSIBILITIES

  • Ensure that patrons are confident that their health and safety are an utmost priority by making certain that safety and security standards are being met, including new COVID-related protocols
  • Oversee pre-show orientation for the FOH staff before each performance
  • Train and supervise ushers
  • Coordinate with the box office and production management to resolve seating issues and assure prompt curtain times
  • Communicate with facility staff in a clear and timely manner on maintenance needs of the theater spaces, including working with the production support staff with regard to temperature control
  • Track attendance at performances
  • Supervise operation of concessions, including inventory accounting after each event
  • Become knowledgeable about first aid and CPR and become certified as a Fire Guard for the theater. These trainings will be provided by Symphony Space
  • Perform other duties as assigned

Skills and Traits

  • Prior customer service experience with a true interest in working with people and a knack for problem solving
  • Personable and committed to providing a top-notch patron experience
  • Highly organized, detail-oriented, and dependable with an ability to work well under pressure
  • Ability to maintain a flexible and diverse work schedule, with a weekly schedule of 10-20 hours generally available. Daytime and/or evening. Weekend availability is a must

Please note that all Symphony Space staff are required to be fully vaccinated. Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “House Manager” in the subject line to [email protected]. We look forward to receiving your application.

Head of House

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Symphony Space is seeking a Head of House who values skillful communication, engages with kindness and warmth, and enjoys the challenges of building and nurturing a strong team. The Head of House will be responsible for shaping our audiences’ first impressions at Symphony Space by hiring, training, and managing the front of house (FOH) team, and will oversee all aspects of FOH operations for two theaters. As Symphony Space prepares to reopen for live performances, our Head of House will be integral to the process of streamlining new protocols to get patrons safely into the space.

PRIMARY RESPONSIBILITIES

  • Recruit, train, retain, and develop FOH staff, including greeters/screeners, house managers, concession workers, and during events, lobby attendants and security personnel
  • Set a high standard for the patron experience and ensure that all FOH staff consistently meet this standard
  • Schedule all FOH staff for two theaters and two lobbies
  • Maintain metric reports of each event and oversee merchandise reports
  • Manage the annual budget for FOH
  • Work directly with the Symphony Space Artistic Team and Visiting Presenters to make sure that the FOH staff is prepared for the varying needs of each performance
  • Respond to patron queries and complaints in a proactive manner with the goal of making everyone feel heard and valued
  • Act as House Manager for key events

DESIRED SKILLS & TRAITS

  • Have prior FOH experience at a supervisor level
  • Be comfortable with technology and able to train others in the use of relevant equipment and software such as ticket scanners
  • Embody an enthusiasm for working with the public and developing and leading a first-rate team focused on providing patrons an unparalleled experience
  • Be highly organized, detail-oriented, dependable, and able to work well under pressure

COMPENSATION

This is a full-time position. We offer a benefits package that includes health insurance, life and long-term disability insurance, flexible spending plan (FSA), annuity plan, and three weeks of vacation time.

Please note that all Symphony Space staff are required to be fully vaccinated. Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “Head of House” in the subject line to [email protected]. We look forward to receiving your application.

SELECTED SHORTS Senior Producer, Radio & Podcast

Selected Shorts, the acclaimed weekly public radio broadcast, can be heard on stations throughout the US (including Top 10 market stations) and is also distributed as a popular podcast. With a 35+ year history, Selected Shorts celebrates literature with great actors transporting audiences through the magic of fiction, one short story at a time. Selected Shorts connects its listeners to a world with a rich diversity of voices from literature, film, theater, and comedy. The show is produced by Symphony Space in New York City.

Our commitment to diversifying our workforce extends to all who join us in creating art, including freelancers and vendors. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

The Senior Producer of the Selected Shorts radio program and podcast will be a key player in the evolution of this storied nationally broadcast public radio program and popular podcast as we enter a new phase of growth.

The right candidate for this role is excited by the creative challenge of building upon a legacy brand, has a strong sense of ownership, and is passionate about making great audio.

Qualified candidates will ideally have a track record of success producing for national radio or podcasts, a highly tuned ear for editing, experience working in a deadline-driven environment, and will enjoy being a valued collaborator.

Position requires weekly collaborative meetings at Symphony Space, 2537 Broadway New York City, and remote work.

25 hours per week
Reports to: Director of Broadcast & Literary Initiatives
Location: New York City Onsite, and Remote Work

PRIMARY RESPONSIBILITIES

  • Cut, edit, and mix one-hour episodes of Selected Shorts for broadcast on national public radio stations and via podcast. Audition and fine-tune the radio program/podcast while working with the Mix Engineer to ensure the final audio mix meets rigorous quality standards.
  • Fact-check and verify scripts, pronouncers, and copy for the radio host. Collaborate with radio host and Selected Shorts’ team to develop scripting ideas. Help facilitate interviews and host tracking. Participate in ongoing evaluation and updating of processes, strategies, guidelines, and templates related to audio production.
  • Update archival episodes for rebroadcast and edit audio in ProTools.
  • Produce and review promotional materials, including promo spots for radio stations, show teases, and other audio collateral as needed. Upload and publish the radio program to Content Depot and podcast to digital distribution platforms as needed. Review digital analytics and apply insights to evolving understanding of tiered audiences.

DESIRED SKILLS & TRAITS

  • Demonstrated expertise in editing and mixing audio with a desire to maintain the highest standards of audio production. Deep understanding of sound design and music mixing as used to create and enhance the live storytelling experience. 5+ years using Avid ProTools.
  • Experience working with audio recorded in front of a live audience a plus.
  • Detail-oriented, comfortable with organizational tasks and problem-solving. Ability to manage multiple short- and long-term deadlines simultaneously.
  • Ambition to grow listenership and interest in all ways Selected Shorts reaches the audience, including our web and social media presence.
  • Equally comfortable working within a collaborative environment and working independently to move the production process forward.
  • Excellent communication and writing skills.
  • A passion for fiction is a plus.

Please note that all Symphony Space staff are required to be fully vaccinated. Symphony Space is an Equal Opportunity Employer.

TO APPLY: Please email your cover letter and resume with “Senior Producer” in the subject line to [email protected]. Please feel free to include clips of projects you have worked on with a description of your role in each. We look forward to receiving your application.

Box Office Assistant Manager

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Symphony Space is seeking a proactive and forward-thinking person for the role of Assistant Box Office Manager. Reporting to the Box Office Manager, the Assistant Manager is an integral member of a front of house team deeply devoted to working with the public. The Assistant Manager’s overall responsibility is to work closely with the Box Office Manager in overseeing day-to-day operations of the box office, including the overarching Box Office goal that all patrons receive unparalleled service.

PRIMARY RESPONSIBILITIES

  • Assist patrons with purchase decisions and facilitate ticket sales and distribution.
  • Build and update events and generate sales reports using our ticket sales platform, Spektrix.
  • Develop thorough knowledge of Box Office ticketing and house procedures and policies, including COVID protocols.
  • Provide patrons with expedient responses to requests and problems.
  • Handle daily account balancing, deposits, end of day reports and closing duties.
  • Maintain knowledge of productions and ticket offerings in order to best assist patrons.
  • Train and supervise box office associates.
  • Lead by example in presenting a positive, welcoming first impression.

SKILLS & TRAITS

  • 1+ years of box office or ticket service experience or equivalent customer service experience
  • Excellent communication and interpersonal skills
  • Experience with a digital ticketing system; knowledge of Spektrix a plus but not required
  • Commitment to superb patron service, quality of work, and attention to detail
  • Proficient in Microsoft Office Suite (Excel, Word, Etc.) or Google Suite equivalent
  • Ability to maintain consistent Part-Time schedule, covering evening and weekend shifts

Please note that all Symphony Space staff are required to be fully vaccinated. Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “Box Office Assistant Manager” in the subject line to [email protected]. We look forward to receiving your application.

Box Office Associates

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Symphony Space is seeking energetic and approachable Box Office Associates with a passion for customer service. Reporting to the Box Office Manager, the Box Office Associates are key members of a front of house team deeply devoted to working with the public. Our Associates are our ambassadors, presenting a positive, welcoming first impression to our patrons and producers.

PRIMARY RESPONSIBILITIES

  • Assist patrons with purchase decisions and facilitate ticket sales via phone, in person, by mail and by email. Assist patrons with on-line ticket buying as needed.
  • Develop thorough knowledge of Box Office ticketing and house procedures and policies, including COVID protocols.
  • Provide patrons with expedient responses to requests and problems.
  • Maintain knowledge of productions and ticket offerings in order to best assist patrons.

SKILLS & TRAITS

  • Prior box office or ticket service experience or equivalent customer service experience
  • Excellent communication and interpersonal skills
  • Experience with a digital ticketing system preferred, but will train candidates with outstanding customer service know-how; knowledge of Spektrix a plus but not required
  • Commitment to superb patron service, quality of work, and attention to detail
  • Proficient in Microsoft Office Suite (Excel, Word, Etc.) or Google Suite equivalent
  • Ability to maintain a consistent Part-Time schedule, covering evening and weekend shifts

Please note that all Symphony Space staff are required to be fully vaccinated. Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “Box Office Associate” in the subject line to [email protected]. We look forward to receiving your application.

VIDEO PRODUCTION MANAGER

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Symphony Space is seeking an experienced Video Production Manager (VPM) to oversee all aspects of live streaming and performance recording. The VPM will play a key role in establishing the overall look of our video presence, utilizing our new 4-camera PTZ systems. This is an exciting opportunity for a creative, dynamic, and skilled professional to develop, manage, and grow the newly created video production area of Symphony Space.

PRIMARY RESPONSIBILITIES

  • Oversee live-stream operations for all performances and events
  • Build and train a team of freelance system operators
  • Develop shooting scripts for signature in-house performance series
  • Collaborate with the in-house production team to enhance production values
  • Advise and assist the post-production team regarding editing
  • Identify best practices for video and evolve daily operations as necessary
  • Maintain the systems, make recommendations for future expansion

SKILLS & TRAITS

  • Experience with multi-camera live streaming and PTZ camera systems in a theatrical setting
  • Experience with NDI-based systems and Vmix Live Streaming software preferred
  • Experience with video and audio editing programs a plus
  • A collaborative mindset and enthusiasm for working with a variety of programmers and changing needs
  • A passion for the arts across disciplines

Please note that all Symphony Space staff are required to be fully vaccinated. Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “Video Production Manager” in the subject line to [email protected]. Please include clips of videos you have directed, shot and/or edited with a description of your role in each. We look forward to receiving your application.

ASSOCIATE PRODUCTION MANAGER

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Symphony Space is seeking an experienced Associate Production Manager (APM) to join a team dedicated to producing the highest quality in-house and rental productions. Working collaboratively and creatively across all programming areas of Symphony Space and with our body of long standing and new renters, the APM joins a department of four full time production staff, supplemented by over-hires and specialty technicians. The Production Department works as a closely knit team with a seamless hand-off of responsibilities, built upon our confidence and trust in each other’s commitment to providing first rate professional service. Of note - Symphony Space recently installed PZT systems in our two theatres and we will provide training to the APM with the expectation that the APM will be capable of handling basic system operation.

PRIMARY RESPONSIBILITIES

  • Advance in-house shows, and act as Technical Advisor for rental events
  • Schedule sound, projectionist and over hire calls as well as piano tuning and maintenance
  • Maintain Symphony Space owned Production equipment
  • Assure that stage and backstage areas are well organized and in compliance with NYC codes

SKILLS AND TRAITS

  • Demonstrated production management or technical direction experience in an arts presenting organization
  • Service oriented; collaborative mindset and enthusiasm for working with a variety of programmers and changing needs; can-do attitude
  • Ability to work nights and weekends as needed

Please note that all Symphony Space staff are required to be fully vaccinated.

Symphony Space is an Equal Opportunity Employer.

TO APPLY

Please email your cover letter and resume with “Associate Production Manager” in the subject line to [email protected]. We look forward to receiving your application.