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About Symphony Space

Job Opportunities

IT Support Specialist (part time)

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Symphony Space is an Equal Opportunity Employer. Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

Reporting to the Director of IT, the IT Support Specialist will be responsible for providing day-to-day IT support for the administrative and production staff, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. Symphony Space’s full time staff of 42 is currently a hybrid working environment (on-site and remote) but a significant number are on site for performances and operational needs. The IT Support Specialist will work both on site and remotely (as required).


PRIMARY RESPONSIBILITIES

  • Fulfill technology support requests
  • Respond to help desk tickets
  • Configure and deploy client systems
  • Troubleshoot hardware and facilitate repairs (primarily PC, some Mac, ticket scanners, printers)
  • Maintain inventory supply
  • Test and deploy software
  • Perform any other duties or tasks as assigned or required
  • Act as the on-site support point person for certain events (including some evenings and weekends)
  • Create and manage a comprehensive planning timeline for all aspects of IT needs—e.g., updates, renewals, etc.

DESIRED SKILLS & TRAITS

  • Two plus years of desk-top support experience, preferably in an environment of 30+ staff
  • Knowledgeable in TCP/IP networking fundamentals
  • Experience with server administration (Windows/Linux), Google Workspace and Amazon storage (S3, Glacier) a plus
  • Exacting attention to detail, including documentation, and thorough follow-through
  • Personable and professional in all communications
  • Motivated by a collaborative work environment and desire to provide first rate service

COMPENSATION

This is a part-time position of 20 hours/week. $27-29/hour

Please note that all Symphony Space staff are required to be fully vaccinated for Covid-19.


TO APPLY

Interested persons should send a cover letter and resume to [email protected]. Please put IT Support Specialist in the subject line. We look forward to receiving your application.

USHERS

Symphony Space is a multidisciplinary performing arts center where bold programming, presented in a uniquely warm and welcoming environment, forges indelible relationships between artists and audiences. Our fundamental mission is to connect art, ideas, and community through our programs and our commitment to literacy and education through the arts. On our New York City stages, through our national broadcasts, and in the classrooms and communities we serve throughout the country, we foster access to the arts through all the disciplines. Our embrace of the audience and the arts is wide, and the experience of our patrons is deep and enriched.

Symphony Space is an Equal Opportunity Employer. Our commitment to diversifying our workforce extends to all who join us in creating and presenting art. We strongly encourage people from underrepresented groups to apply. The more inclusive we are, the better our work will be. To learn more about Symphony Space’s mission, vision, values, and programs, please visit symphonyspace.org.

ABOUT THE POSITION

As an Usher, you have the opportunity to shape a patron’s first impression of Symphony Space, and to shift someone from a first-time audience member to a returning guest. As such, you are an ambassador for Symphony Space and are an integral part of the Front of House team. You will be trained in all house procedures and your work periodically reviewed by the House Managers to whom you report.

PRIMARY RESPONSIBILITIES

  • Welcome audience members to our venue upon entrance and assist them with
    finding their seat location
  • Scan or examine tickets to ensure they are correct for the specific performance
  • Assure that safety and security standards are met (including COVID-related
    protocols) and assist as needed
  • Aid guests with disabilities or other special needs
  • Enforce performance rules throughout the show
  • Help resolve patron conflicts about seat location
  • Refer all escalated interactions to the House Manager
  • Follow all emergency procedures regarding venue evacuation
  • Maintain a professional appearance (in accordance with the Symphony Space ushers dress code) and a friendly demeanor

SKILLS & TRAITS

  • Excellent customer service skills
  • Exemplary communication skills
  • Warm, friendly, and reliable
  • Interest in being a problem solver and in resolving conflict swiftly
  • Ability to maintain a flexible and diverse work schedule with a weekly schedule of
    10-15 hours generally available. Daytime and/or evening. Weekend availability is a must

Starting wage: $16.00/per hour

Please note that all Symphony Space staff members are required to be fully vaccinated for Covid-19.

TO APPLY
Please email your cover letter and resume with Usher in the subject line to
[email protected]
. We look forward to receiving your application.