Box Office Guidelines
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Basic Information

Symphony Space is happy to take care of all your ticketing needs. Our full-service computerized box office is open for phone sales (212.864.5400) and for window sales from Tues-Sun from 1pm-6pm (box office hours may vary around holidays). On the day of your show, our box office windows will stay open until one half hour after your scheduled curtain time. Tickets are also available 24 hours a day on our website, www.symphonyspace.org. Tickets may not be sold through any other website. In all of your marketing pieces, please direct your buyers to purchase tickets via our phone lines and our website. Please read the following rules and guidelines very carefully and advise those involved in your production of their deadlines.

Questions

For ticket sales updates, pricing, changes, all correspondence regarding comps, and ticket handling on the day of your show please email boxoffice@symphonyspace.org.

Customer Fees

Our box office accepts cash and credit cards (American Express, Discover, MasterCard and Visa) as payment for tickets. Customers purchasing tickets via phone or online will be charged a per-ticket service fee of $7 for the first ticket, and $4 for each additional ticket.

Facility Fee

All advertised prices must include Symphony Space’s $1.50 Facility Fee. Complimentary tickets are not subject to this fee.

Holds

If you need seats to be held for subscription orders, media, etc., or if any seats will be displaced by equipment, etc., you must notify the box office using your Rental Application prior to putting your show on sale. Once tickets have been sold, you must contact the Box Office to add or delete holds, as available. Please note that any videotaping of the performance will displace seats.

Theatre House Seats

Symphony Space reserves the use of 14 tickets in the Peter Jay Sharp Theatre and 6 tickets in the Leonard Nimoy Thalia. These will be released for general sale on the day of show if they are not used. Symphony Space is also required by law to hold back a certain number of wheelchair locations which will be released for general sale on a progressive basis if they are not used.

Pricing Discounts

If you are offering any discount to members of an organization, you must notify the box office using your Rental Application prior to putting your show on sale.

Complimentary Tickets

You will need to present a typed alphabetical (by last name) Complimentary Ticket List to the box office. For general admission shows this must be done no later than three hours prior to curtain. For reserved seating shows this must be done no later than 12pm the day prior to the event.

Day of Show

You must have a designated ticket representative stationed in close proximity to the box office beginning no later than two hours prior to curtain. This person must be available to the Box Office Manager at a moment's notice and must have the authority to handle problems with consigned seats and to authorize emergency comps.

The box office will remain open until one half hour past the scheduled curtain time. If you require extra box office service for a second act, marathon, etc., you must notify rentals@symphonyspace.org no less than two weeks prior to your show.

The Box Office Manager will email the sales report 30 to 45 minutes after the scheduled curtain time so that you have a copy for your records.